Digital health tools and technologies are transforming health care and making significant impacts on how health and care information are collected, used, and shared to achieve best outcomes. As most of the efforts are still focused on clinical settings, the wealth of health information generated outside of clinical settings is not being fully tapped. This is especially true for children with medical complexity (CMC) and their families, as they frequently spend significant hours providing hands-on medical care within the home setting and coordinating activities among multiple providers and other caregivers. In this paper, a multidisciplinary team of stakeholders discusses the value of health information generated at home, how technology can enhance care coordination, and challenges of technology adoption from a patient-centered perspective. Voice interactive technology has been identified to have the potential to transform care coordination for CMC. This paper shares opinions on the promises, limitations, recommended approaches, and challenges of adopting voice technology in health care, especially for the targeted patient population of CMC.
Keywords: care coordination; children with medical complexity; conversational agents; digital health; self-management; voice assistant; voice technology.
©Emre Sezgin, Garey Noritz, Alexander Elek, Kimberly Conkol, Steve Rust, Matthew Bailey, Robert Strouse, Aarti Chandawarkar, Victoria von Sadovszky, Simon Lin, Yungui Huang. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 13.02.2020.