Role clarity, organizational commitment, and job satisfaction during hospital reengineering

Nursingconnections. 1999 Spring;12(1):27-34.

Abstract

This study investigated the relationships among role conflict, role ambiguity, organizational commitment, and job satisfaction experienced by clinical team members in a hospital undergoing reengineering. The sample consisted of 409 registered nurses (RNs) and 278 non-RNs. Participants who experienced much role conflict and ambiguity exhibited less organizational commitment and job satisfaction. RNs had more role conflict and ambiguity than non-RNs. No significant differences in role conflict and role ambiguity, organizational commitment, and job satisfaction were observed between RNs working on medical-surgical units and those on specialty units. Strategies that reduce role conflict and role ambiguity to increase organizational commitment and job satisfaction are discussed.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Conflict, Psychological
  • Cross-Sectional Studies
  • Female
  • Hospital Restructuring / organization & administration*
  • Humans
  • Job Description*
  • Job Satisfaction*
  • Male
  • Models, Psychological
  • Nursing Staff, Hospital / organization & administration
  • Nursing Staff, Hospital / psychology*
  • Organizational Culture
  • Perioperative Nursing / organization & administration*
  • Personnel Loyalty*
  • Personnel, Hospital / psychology*
  • Surveys and Questionnaires