Quality indicators for family support services and their relationship to organizational social context

Adm Policy Ment Health. 2014 Jan;41(1):43-54. doi: 10.1007/s10488-013-0499-z.

Abstract

Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs-those targeting the program and staff-were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.

Publication types

  • Research Support, N.I.H., Extramural

MeSH terms

  • Adolescent
  • Affective Symptoms / therapy*
  • Child
  • Child, Preschool
  • Community Mental Health Services / organization & administration*
  • Cooperative Behavior
  • Education, Nonprofessional / organization & administration
  • Family Therapy / organization & administration*
  • Humans
  • Interdisciplinary Communication
  • Mental Disorders / therapy*
  • New York
  • Organizational Culture*
  • Patient Care Team / organization & administration*
  • Peer Group*
  • Quality Improvement / organization & administration
  • Quality Indicators, Health Care / organization & administration*
  • Social Support*