Emergency communications within the limited English proficient Chinese community

J Immigr Minor Health. 2014 Aug;16(4):769-71. doi: 10.1007/s10903-013-9935-0.

Abstract

Limited English speaking communities face communication challenges during emergencies. Our objective was to investigate Chinese limited English proficiency individuals' perceptions of and inclination to interact with emergency communication systems. A telephone survey was conducted in Mandarin or Cantonese with 250 ethnic Chinese individuals who spoke little or no English. Respondents who spoke no English were less likely to name 9-1-1 as their first source of help for a medical emergency than those who spoke some English (p < 0.01). Those reporting higher levels of confidence in handling the situation were more likely to name 9-1-1 as their first source of help, as were those who listed 9-1-1 as their most trusted source of help (p < 0.01). For this group, the results indicate that calling 9-1-1 may require a sense of self-efficacy. Not calling 9-1-1 in a medical emergency can have serious health consequences, thus interventions are needed to increase confidence in accessing 9-1-1.

MeSH terms

  • Adult
  • Aged
  • China / ethnology
  • Communication Barriers*
  • Emergency Medical Service Communication Systems*
  • Female
  • Humans
  • Interviews as Topic
  • Language*
  • Male
  • Middle Aged
  • Surveys and Questionnaires
  • Washington