How do African American men rate their health care? An analysis of the consumer assessment of health plans 2003-2006

Am J Mens Health. 2015 May;9(3):178-85. doi: 10.1177/1557988314532824. Epub 2014 Apr 30.

Abstract

African American (AA) men remain one of the most disconnected groups from health care. This study examines the association between AA men's rating of health care and rating of their personal physician. The sample included 12,074 AA men aged 18 years or older from the 2003 to 2006 waves of the Consumer Assessment of Healthcare Providers and Systems Adult Commercial Health Plan Survey. Multilevel models were used to obtain adjusted means rating of health care systems and personal physician, and the relationship of ratings with the rating of personal physician. The adjusted means were 80 (on a 100-point scale) for most health ratings and composite health care scores: personal physician (83.9), specialist (83.66), health care (82.34), getting needed care (89.57), physician communication (83.17), medical staff courtesy (86.58), and customer service helpfulness (88.37). Physician communication was the strongest predictor for physician rating. AA men's health is understudied, and additional research is warranted to improve how they interface with the health care system.

Keywords: African American; health care; men; physicians; ratings.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Aged
  • Black or African American / psychology
  • Black or African American / statistics & numerical data*
  • Health Care Surveys
  • Health Services Accessibility / standards
  • Health Services Accessibility / statistics & numerical data*
  • Health Status
  • Humans
  • Male
  • Men's Health / ethnology*
  • Men's Health / statistics & numerical data
  • Middle Aged
  • Patient Satisfaction / ethnology*
  • Physician-Patient Relations
  • United States
  • United States Agency for Healthcare Research and Quality
  • Young Adult