Measuring a veteran's quality of healthcare managed by a nurse practitioner in a VA facility using professional practice evaluation and core performance measures

J Am Assoc Nurse Pract. 2016 May;28(5):258-68. doi: 10.1002/2327-6924.12269. Epub 2015 Jun 3.

Abstract

Purpose: Quality of care provided by nurse practitioners (NPs) has been measured for the last 40 years; however, no known program measuring quality of care in an NP practice on an ongoing basis was found in the published literature. The purpose of this article is to describe the implementation of an ongoing professional practice evaluation (OPPE) program at a Veterans Health Administration facility.

Data sources: An evidence-based review was conducted to assess, evaluate, and report findings from outcomes research, systematic reviews, and meta-analyses, and interventions regarding standards and oversight of NP practice in the following databases: PubMed, Google®, Cumulative Index of Nursing and Allied Health, Agency for Healthcare Research and Quality, Institute of Medicine, and ".gov" websites.

Conclusions: NPs have established a reputation in the delivery of efficient, accessible, effective, and high-quality care. Researchers suggest episodic measurement of care. For NPs, an OPPE program provides oversight of quality of care, surveillance, education, and feedback while evaluating and validating an NP's quality of care on an ongoing basis.

Implications for practice: The OPPE program provides a prototype for measuring and improving NP practice nationally. In providing validation and transparency, it reassures administrators and the public that NP practice meets strenuous national standards.

Keywords: HEDIS performance measures; Nurse practitioner; performance measures; practice evaluation; quality of care; veterans’ health care.

Publication types

  • Review

MeSH terms

  • Delivery of Health Care / methods
  • Delivery of Health Care / standards
  • Humans
  • Nurse Practitioners / standards*
  • Professional Practice / standards
  • Program Evaluation / methods*
  • Quality Improvement
  • Quality of Health Care*
  • United States
  • United States Department of Veterans Affairs / standards
  • Veterans*