Bridging the Silos of Service Delivery for High-Need, High-Cost Individuals

Popul Health Manag. 2016 Dec;19(6):421-428. doi: 10.1089/pop.2015.0147. Epub 2016 Mar 23.

Abstract

Health care reform efforts that emphasize value have increased awareness of the importance of nonmedical factors in achieving better care, better health, and lower costs in the care of high-need, high-cost individuals. Programs that care for socioeconomically disadvantaged, high-need, high-cost individuals have achieved promising results in part by bridging traditional service delivery silos. This study examined 5 innovative community-oriented programs that are successfully coordinating medical and nonmedical services to identify factors that stimulate and sustain community-level collaboration and coordinated care across silos of health care, public health, and social services delivery. The authors constructed a conceptual framework depicting community health systems that highlights 4 foundational factors that facilitate community-oriented collaboration: flexible financing, shared leadership, shared data, and a strong shared vision of commitment toward delivery of person-centered care.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Community Health Planning / organization & administration*
  • Cooperative Behavior*
  • Delivery of Health Care, Integrated / organization & administration*
  • Efficiency, Organizational*
  • Health Services Needs and Demand*
  • Leadership
  • Organizational Case Studies
  • Program Evaluation
  • United States