The REDE Model of Healthcare Communication: Optimizing Relationship as a Therapeutic Agent

Amy K Windover; Adrienne Boissy; Thomas W Rice; Timothy Gilligan; Vicente J Velez; James Merlino

doi:10.1177/237437431400100103

The REDE Model of Healthcare Communication: Optimizing Relationship as a Therapeutic Agent

J Patient Exp. 2014 May;1(1):8-13. doi: 10.1177/237437431400100103. Epub 2014 May 1.

Authors

Amy K Windover¹, Adrienne Boissy², Thomas W Rice³, Timothy Gilligan⁴, Vicente J Velez⁵, James Merlino⁶

Affiliations

¹ Office of Patient Experience, Cleveland Clinic Lerner College of Medicine of Case Western Reserve University, The Cleveland Clinic, Cleveland, U.S.A.
² Neurological Institute, The Cleveland Clinic, Cleveland, U.S.A.
³ Department of Thoracic and Cardiovascular Surgery, Cleveland Clinic Lerner College of Medicine of case Western Reserve University, The Cleveland Clinic, Cleveland, U.S.A.
⁴ Taussig Cancer Institute, The Cleveland Clinic, Cleveland, U.S.A.
⁵ Department of Hospital Medicine, The Cleveland Clinic, Cleveland, U.S.A.
⁶ Professional Staff Affairs Institute/Digestive Disease Institute, The Cleveland Clinic Lerner college of Medicine of Case Western Reserve university, The Cleveland Clinic, Cleveland, USA.

Abstract

The REDE model is a conceptual framework for teaching relationship-centered healthcare communication. Based on the premise that genuine relationships are a vital therapeutic agent, use of the framework has the potential to positively influence both patient and provider. The REDE model applies effective communication skills to optimize personal connections in three primary phases of Relationship: Establishment, Development and Engagement (REDE). This paper describes the REDE model and its application to a typical provider-patient interaction.

Publication types

Case Reports