Quality Measures: A Stakeholder Analysis

J Nurs Care Qual. 2018 Apr/Jun;33(2):149-156. doi: 10.1097/NCQ.0000000000000292.

Abstract

For quality measures, confusion and discontentment have increased, as availability of electronic data and data collection tools has expanded. We examined current issues with quality measures across 4 stakeholder groups: developers, regulators/endorsers, data collectors, and consumer advocates. There are missing quality measures, issues with data quality and purpose, questionable usability of electronic health records, and an increased measurement burden and cost. Policymakers, administrators, health care professionals, and consumers need to collaborate on measure development and selection.

MeSH terms

  • Data Collection / methods
  • Data Collection / standards
  • Electronic Health Records
  • Focus Groups
  • Health Personnel
  • Humans
  • Leadership*
  • Organizational Objectives*
  • Qualitative Research
  • Quality Indicators, Health Care / organization & administration*