Physician characteristics associated with patient experience scores: implications for adjusting public reporting of individual physician scores

BMJ Qual Saf. 2019 May;28(5):412-415. doi: 10.1136/bmjqs-2018-008346. Epub 2018 Nov 28.

Authors

Kathryn Elizabeth Engelhardt^{1

2}, Richard S Matulewicz¹, John O DeLancey¹, Ryan P Merkow¹, Christopher M Quinn¹, Lindsey Kreutzer¹, Karl Y Bilimoria³

Affiliations

¹ Surgical Outcomes and Quality Improvement Center, Northwestern University Feinberg School of Medicine, Chicago, Illinois, USA.
² Surgery, Medical University of South Carolina - College of Medicine, Charleston, South Carolina, USA.
³ Surgical Outcomes and Quality Improvement Center, Northwestern University Feinberg School of Medicine, Chicago, Illinois, USA k-bilimoria@northwestern.edu.

PMID: 30487182
DOI: 10.1136/bmjqs-2018-008346

No abstract available

Keywords: cognitive biases; patient satisfaction; performance measures; report cards; surveys.

MeSH terms

Data Interpretation, Statistical
Health Care Surveys
Humans
Patient Satisfaction / statistics & numerical data*
Physician-Patient Relations*
Physicians* / psychology
Quality Improvement / standards*