Screening and Treating Hepatitis C in the VA: Achieving Excellence Using Lean and System Redesign

Angela Park; Rachel Gonzalez; Maggie Chartier; Shari Rogal; Vera Yakovchenko; David Ross; Timothy R Morgan

Screening and Treating Hepatitis C in the VA: Achieving Excellence Using Lean and System Redesign

Fed Pract. 2018 Jul;35(7):24-29.

Authors

Angela Park¹, Rachel Gonzalez¹, Maggie Chartier¹, Shari Rogal¹, Vera Yakovchenko¹, David Ross¹, Timothy R Morgan¹

Affiliation

¹ is a Clinical Pharmacy Specialist and Pharmacy Process Improvement Program Manager at the Office of Strategic Integration and Veterans Engineering Resource Center. is the Program Manager of the National Hepatitis Consortium for Redesigning Care under the Research Service at VA Long Beach Healthcare System in California. is Director and is the Deputy Director at the Veterans Health Administration, Office of Specialty Care Services, HIV, Hepatitis, and Related Conditions Programs. is a Gastroenterologist, Transplant Hepatologist, and an Investigator at the Center for Health Equity Research and Promotion at the VA Pittsburgh Healthcare System Center, and Assistant Professor at University of Pittsburgh in Pennsylvania. is a Health Science Specialist at Center for Healthcare Organization and Implementation Research and Bridging the Care Continuum Quality Enhancement Research Initiative at Bedford VA in Bedford, Massachusetts. is the Chief of Gastroenterology at VA Long Beach Healthcare System in California and Director of the National Hepatitis C Resource Center.

PMID: 30766371
PMCID: PMC6368013

Abstract

The national effort to redesign care using Lean management strategies, develop local and regional teams, and centralize support allowed VA to maximize available resources to achieve higher rates of testing and treatment of patients with hepatitis C virus than that of any other health care system in the US.