An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening

J Ambul Care Manage. 2020 Apr/Jun;43(2):148-156. doi: 10.1097/JAC.0000000000000322.

Abstract

This implementation and comparative effectiveness study compared an automated call system (ACS)-assisted method to enhance staff efficiency in panel management cancer screening outreach compared with standard outreach using manual calls. One panel manager assisted by the ACS at the intervention primary care practice completed outreach workflows for 43% more patients than 2 unassisted panel managers at comparison practices, with 78% more patients in the ACS-assisted panel management program ultimately having a preventive screening gap closed. Outreach cost per completion of 1 or more cancer screenings was $45.39 under standard procedures and $15.85 using the ACS-assisted method.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Colorectal Neoplasms / diagnosis*
  • Community Networks
  • Cost-Benefit Analysis
  • Early Detection of Cancer*
  • Female
  • Health Promotion / economics*
  • Humans
  • Male
  • Mass Screening*
  • Middle Aged
  • Preventive Medicine
  • Primary Health Care
  • Reminder Systems*
  • Telephone*