User Experience Theories, Models, and Frameworks: A Focused Review of the Healthcare Literature

Stud Health Technol Inform. 2020 Jun 16:270:1076-1080. doi: 10.3233/SHTI200327.

Abstract

User experience (UX) theories, models, and frameworks (TMFs) help scope user-centered design activities, aid in the selection of constructs and measures, and contextualize findings within a larger knowledge base. However, the fragmentation of literature across disciplines and the inconsistent use of TMFs makes integrating concepts and selecting UX tools challenging. Therefore, we conducted a focused review of the healthcare literature to identify a succinct list of UX-specific TMFs for academic UX researchers and industry practitioners alike.

Keywords: Ergonomics; Human-Computer Interface; Theoretical Models; frameworks; human factors; usability; user experience.

Publication types

  • Review

MeSH terms

  • Delivery of Health Care*
  • User-Computer Interface*