Patient perceptions of diagnostic certainty at discharge and patient satisfaction in the emergency department

Affiliations

• ¹ Marketing, Harvard Business School, Boston, Massachusetts, USA.
• ² Emergency Medicine, Beth Israel Deaconess Medical Center, Boston, Massachusetts, USA.
• ³ Psychological and Brain Sciences, University of Massachusetts Amherst, Amherst, Massachusetts, USA.
• ⁴ Marketing, Universitat Ramon Llull, ESADE, Barcelona, Spain.
• ⁵ Emergency Medicine, Milford Regional Medical Center, Milford, Massachusetts, USA.
• ⁶ Emergency Medicine, University of Massachusetts Medical School, Worcester, Massachusetts, USA.