Accessibility and Usability of State Health Department COVID-19 Vaccine Websites: A Qualitative Study

Jessica L Howe; Chelsea R Young; Codrin A Parau; J Gregory Trafton; Raj M Ratwani

doi:10.1001/jamanetworkopen.2021.14861

Accessibility and Usability of State Health Department COVID-19 Vaccine Websites: A Qualitative Study

JAMA Netw Open. 2021 May 3;4(5):e2114861. doi: 10.1001/jamanetworkopen.2021.14861.

Authors

Jessica L Howe¹, Chelsea R Young², Codrin A Parau¹, J Gregory Trafton³, Raj M Ratwani^{1

4}

Affiliations

¹ Medstar Health National Center for Human Factors in Healthcare, Washington, DC.
² Department of Psychology, George Mason University, Fairfax, Virginia.
³ Naval Research Laboratory, Washington, DC.
⁴ Georgetown University School of Medicine, Washington, DC.

Abstract

This qualitative study analyzes department of health websites for all 50 US states for accessibility and usability in obtaining COVID-19 vaccine eligibility information and appointments.

MeSH terms

Appointments and Schedules
COVID-19 / prevention & control*
COVID-19 Vaccines*
Health Services Accessibility*
Humans
Information Seeking Behavior
Internet*
Qualitative Research
SARS-CoV-2
Vaccination*

Substances

COVID-19 Vaccines