Evaluation of Online Consumer Reviews of Hospitals and Experiences of Racism Using Qualitative Methods

JAMA Netw Open. 2021 Sep 1;4(9):e2126118. doi: 10.1001/jamanetworkopen.2021.26118.

Authors

Jason Tong¹, Anietie U Andy², Raina M Merchant³, Rachel R Kelz⁴

Affiliations

¹ National Clinician Scholars, Corporal Michael J. Crescenz Veterans Affairs Medical Center, Philadelphia, Pennsylvania.
² Center for Digital Health, University of Pennsylvania, Philadelphia.
³ Department of Emergency Medicine, Perelman School of Medicine, University of Pennsylvania, Philadelphia.
⁴ Department of Surgery, Center for Surgery and Health Economics, Perelman School of Medicine, University of Pennsylvania, Philadelphia.

Abstract

This qualitative study examines online consumer reviews for experiences of racism in US hospitals among patients.

Publication types

Evaluation Study

MeSH terms

Attitude to Health*
Hospitals / statistics & numerical data*
Humans
Internet
Professional-Patient Relations
Qualitative Research
Racism / psychology
Racism / statistics & numerical data*
United States

Grants and funding

R21 DA050761/DA/NIDA NIH HHS/United States