No-Show Rates for Telemedicine Versus In-Person Appointments During the COVID-19 Pandemic: Implications for Medicaid Populations

Musheng L Alishahi; Carter Sevick; Susan Mathieu; Rachel Everhart; Mark Gritz

doi:10.1097/JAC.0000000000000432

No-Show Rates for Telemedicine Versus In-Person Appointments During the COVID-19 Pandemic: Implications for Medicaid Populations

J Ambul Care Manage. 2022 Oct-Dec;45(4):332-340. doi: 10.1097/JAC.0000000000000432.

Authors

Musheng L Alishahi¹, Carter Sevick, Susan Mathieu, Rachel Everhart, Mark Gritz

Affiliation

¹ Farley Health Policy Center, University of Colorado School of Medicine, Aurora (Mss Alishahi and Mathieu and Dr Gritz); University of Colorado School of Medicine, Aurora (Mr Sevick and Dr Everhart); and Ambulatory Care Services Department, Denver Health and Hospital Authority, Denver, Colorado (Dr Everhart).

PMID: 36006390
DOI: 10.1097/JAC.0000000000000432

Abstract

The objective of this study was to assess no-show rates among in-person and telemedicine visits during the COVID-19 pandemic among Medicaid members. We analyzed data from an urban safety net hospital in Denver, Colorado. Using multivariable binomial regression models, we estimated differences in probability of no shows by patient characteristics and assessed for effect modification by telemedicine use. Overall, the no-show rate was 20.5% with increased probability of no show among Hispanic (2.3%) and non-Hispanic, Black (7.4%) patients compared with their non-Hispanic, White counterparts. Modification by telemedicine was observed, decreasing no-show rates among both groups (P < .0001). Similar patterns were observed among medically complex patients. Audio-only telemedicine significantly impacted no-show rates within certain populations.

Publication types

Research Support, Non-U.S. Gov't

MeSH terms

COVID-19* / epidemiology
Hispanic or Latino
Humans
Medicaid
Pandemics
Telemedicine*