Association Between Billing Patient Portal Messages as e-Visits and Patient Messaging Volume

A Jay Holmgren; Maria E Byron; Carrie K Grouse; Julia Adler-Milstein

doi:10.1001/jama.2022.24710

Association Between Billing Patient Portal Messages as e-Visits and Patient Messaging Volume

JAMA. 2023 Jan 24;329(4):339-342. doi: 10.1001/jama.2022.24710.

Authors

A Jay Holmgren¹, Maria E Byron², Carrie K Grouse³, Julia Adler-Milstein¹

Affiliations

¹ Center for Clinical Informatics and Improvement Research, University of California, San Francisco.
² Department of Medicine, University of California, San Francisco.
³ Department of Neurology, University of California, San Francisco.

No abstract available

Plain language summary

This study evaluates the adoption of clinician billing for patient portal messages as e-visits, prompted by significant increases in patient messaging after the onset of the COVID-19 pandemic.

MeSH terms

Electronic Health Records* / economics
Electronic Health Records* / statistics & numerical data
Fees and Charges* / statistics & numerical data
Humans
Patient Portals* / economics
Patient Portals* / statistics & numerical data
Professional Practice / economics
Professional Practice / statistics & numerical data
Telemedicine* / economics
Telemedicine* / statistics & numerical data
Text Messaging* / economics
Text Messaging* / statistics & numerical data